Monday, September 08, 2008

Technical Services Team

TECHNICAL SUPPORT SPECIALIST II

Job Type: Full Time
Wage/Salary: Commensurate with experience
Job Location: Akron, Ohio USA

Qualifications:

Bachelor's degree preferred. Must be familiar with current PC hardware for troubleshooting and to provide knowledgeable answers. General technical support experience a plus. Ability to learn custom software applications.

About the position:

Apteryx Inc. is looking for a talented people-person who can provide accurate, quick and thorough technical solutions for our dental and custom software customers and for our potential new customers. The successful candidate will be skillful with Windows, be familiar with various database formats, able to create/edit technical guides as well as troubleshooting and identifying potential technical support issues. Networking knowledge is required, as well as an inherent ability to be flexible and well organized.

The position is Technical Support for our customers, primarily digital radiography. We developed the software that interfaces to dozens of manufacturers. A large aspect of this position would be traveling into the field to install, train and support our larger corporation/institution customers that use our DICOM client and server software. Installation would entail large LAN/WAN network configuration and troubleshooting. Other duties may include training other end users, phone support, and technical writing

This is an Equal Employment Opportunity.

Key Skills and Experience:

Technical support
Software support
Windows troubleshooting
Documentation
Technical writing
Organization skills
LAN/WAN knowledge
Database formats
Dental experience

Application Requirements:

Send your resume complete with cover letter, salary requirements along with an explanation of relevant computer experience. Apply now

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