HELP: Slow Access To Database And Images

 

SYMPTOMS

XrayVision™ (XV) is slow to open.   Various patient images are slow to open.   There is a large delay when displaying patient thumbnails on the patient index.

 

CAUSE

This symptom usually results from anti-virus software.   Since anti-virus auto-scan capabilities monitor all network and file I/O, there is additional delay in reading and writing data.

 

RESOLUTION

Either disable the auto-scan capabilities of the anti-virus software or limit the auto-scan options of the software.