Support

Apteryx In-House Tech Support is ready to take your call and help you out with your Apteryx product. Support is measured in 15 minute increments, available as needed, or in monthly and annual blocks. You can use your technical support blocks for training, troubleshooting, or any general Apteryx software questions you may have.

To purchase an Apteryx Technical Support package, click here. 

1. Release Updates This page contains final releases  of Apteryx software that have been approved for public distribution.  While these updates may not contain the latest features, enhancements and bug fixes, they do contain the latest builds that… <Read more>
2. Beta Updates This page contains beta releases of Apteryx software for voluntary Beta Testers to evaluate.  These release candidates have been tested and validated internally by Apteryx but are not yet approved for final release to… <Read more>
3. Knowledgebase The Apteryx Imaging Knowledgebase contains articles that explain common support topics for DCV, XrayVision, XVlite and related OEM versions. These topics include help articles, how-to guides, overview documents, and Windows issues. Click… <Read more>
4. Order Status Check your order status quickly using your order number and the email address that you used to register on our site. <Read more>
5. Product Activation Register your Apteryx product online via our web-based Registration Form to complete your activation remotely. <Read more>
6. Reset Request To get your registration number reset for reactivation, please follow these simple steps: Fill out this form as completely as possible. At minimum, you must fill in the required fields. Review the policies prior to submitting your… <Read more>
7. Version History Please note that not all version histories are viewable directly from this list. If you need access to a version history that is not available on this page, please contact Apteryx technical support. Cosmetic Imaging version history… <Read more>