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Technical Support

Hours of business
Monday - Friday
9am to 5pm ETGeneral 9am to 8pm ETSupport
Address
Apteryx, Inc. 313 S. High St., Ste 200
Akron, OH 44308 US
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Telephone
(330) 376-0889 Office
(877) APTERYX Toll Free
(330) 376-0788 Fax

Remote Support

If your organization has an active support agreement (see below), please contact Apteryx support at (877) 278-3799.


Type in the session key code provided by our support here:


Remote Chat

For quick questions, use our remote chat to talk to a technical support representative. Chat is available Monday through Friday, 9:00am to 5:00pm Eastern Time, depending on technician availability.


Apteryx Imaging Support & Maintenance Program

Our Annual Maintenance Program provides:

  • Access to unlimited technical support with our team via telephone, email or online chat
  • No cost software updates and upgrades for as long as you are covered under an annual maintenance agreement
  • Access to the Apteryx Knowledgebase


DataGrabber/TWAIN Maintenance Program

Our DataGrabber/TWAIN Maintenance Plan provides:

  • Access to our support team for DataGrabber/TWAIN-related technical assistance
  • No cost DataGrabber/TWAIN updates for as long as you are covered under a maintenance agreement

Click here to register

 

Apteryx, Inc. 313 S. High St., Ste 200, Akron, OH 44308 US Contact us by phone: (877) APTERYX, Fax: (330) 376-0788
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