9am to 5pm ETGeneral 9am to 8pm ETSupport
(877) APTERYX Toll Free
(330) 376-0788 Fax
If your organization has an active support agreement (see below), please contact Apteryx support at (877) 278-3799.
For quick questions, use our remote chat to talk to a technical support representative. Chat is available Monday through Friday, 9:00am to 5:00pm Eastern Time, depending on technician availability.
Apteryx Imaging Support & Maintenance Program
Our Annual Maintenance Program provides:
- Access to unlimited technical support with our team via telephone, email or online chat
- No cost software updates and upgrades for as long as you are covered under an annual maintenance agreement
- Access to the Apteryx Knowledgebase
DataGrabber/TWAIN Maintenance Program
Our DataGrabber/TWAIN Maintenance Plan provides:
- Access to our support team for DataGrabber/TWAIN-related technical assistance
- No cost DataGrabber/TWAIN updates for as long as you are covered under a maintenance agreement